Fix Alexa Not Working on Fire TV

When Alexa stops working on Fire TV, you are back to using the remote or Fire TV mobile app to navigate the Fire OS. Once you get hang of voice command on Fire TV, it’s hard to revert to the normal routine. Let’s make Alexa functional again on Fire TV.

1. Keep Your Fire TV Remote Near to Mouth While Speaking Commands

All Fire TV devices including the Fire TV Stick come with an Alexa-enabled remote. You can press the Alexa button (or mic button) and summon Alexa to perform tasks. When you are speaking commands, you can’t keep the remote far away from your face. The remote (and the FireOS) won’t be able to detect what you are speaking due to the far distance and Alexa won’t perform any tasks either. Keep the remote near to your mouth for Alexa to hear and act on your commands.

2. Check Fire TV Remote for Physical Damage

Did you or your little one accidentally drop the Fire TV remote? You should closely inspect the remote, specifically around the top part. If it’s badly damaged due to the fall, the remote microphone will stop working and understandably, Alexa can’t hear your commands either.

3. Check Internet Connection on Fire TV

Unlike Google Assistant on Android or Siri on iPhone, Alexa doesn’t work offline on Fire TV. In order to make Alexa work, you need to keep the Fire TV connected to Wi-Fi all the time. If you are facing issues connecting Fire TV to Wi-Fi, read our dedicated post to troubleshoot the problem. Once you are dealing with an active internet connection on Fire TV, try Alexa commands and it should work as expected.

4. Setup Voice ID Using Alexa App

6. Make Sure the App Supports Alexa

Not every app on Fire TV supports the Alexa voice assistant. For example, when you ask Alexa to open a specific show or movie on Netflix or Prime and it will do so without breaking a sweat. But the same command might not work on Apps like fuboTV, Sling TV, or Hulu. If you are using another user’s account on Fire TV, Alexa might not respond to your commands. Here’s how you can deregister your current account on Fire TV.

  1. Open Fire TV home and slide to the Settings menu.
  2. Select Deregister and confirm your decision.

8. Use Alexa from Fire TV App

If Alexa is not waking up via the Fire TV remote, you can use the company’s mobile app as well. Here’s what you need to do.

  1. Download the Fire TV app for iPhone or Android.
  2. Open the app, and keep your phone connected to the same Wi-Fi connection as the Fire TV.
  3. Once the Fire TV app detects the device, tap on it.
  4. Tap on the Alexa icon on the virtual remote and wake it up.

Utilize Alexa on Fire TV

Alexa is a joy to use on Fire TV. Although, inconsistent voice assistant experience on Fire TV may leave you frustrated and discourage you from using it future as well. Before you ditch it completely, try the tricks above and make Alexa functional on Fire TV.